Seguin Township is committed to creating a welcoming and inclusive environment for people of all ages and abilities. In doing so, we recognize the diverse needs of our community and strive to provide services and facilities that are accessible for everyone. Seguin Township promotes accessibility through the development of its policies, procedures and practices that are consistent with the core principles of integration, independence, dignity and equal opportunity for persons with disabilities.
| Alternate Formats |
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Any document found on our website or that we provide, can be made available by request, in a different format. Please call (705) 732-4300 ext 262 or email dobrien@seguin.ca. |
| Customer Service |
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Accessible Customer Service is good customer service - courteous, helpful and prompt. How Staff Can Help If you are a person with a disability or if you provide support for a person with a disability, please let us know how we can help by contacting us. We are open to discuss your needs and ideas on improving service options. Planned Service Interruptions It is possible that from time to time there will be interruptions in service, such as an elevator under repair, renovations that limit access to an area or technology that is temporarily unavailable. if an interruption in service is planned or expected, Township staff will make every effort to inform its citizens with reasonable notice. Notice may be provided on the website, social media channels, over the phone or in writing. Unexpected Service Interruptions In the event of an unexpected service interruption, notice will be provided (where applicable) as quickly as possible. Alternate methods of service will be provided where possible, while informing those that may be affected personally. Citizens are encouraged to contact Township staff to help arrange for an alternate method of accessing a service.
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| Reporting Accessibility Concerns |
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Customer Feedback Form We welcome and encourage any questions, comments, and general feedback. Complete our Customer Service Feedback Form How to Report an Accessibility Concern 1. Contact Township staff to assist you 2. The first point of contact for any accessibility related matter is the Accessibility Coordinator who can be reached at (705) 732-4300 ext 262 or dobrien@seguin.ca. How the Matter Will Be Dealt With 1. The Accessibility Coordinator will discuss the matter with you to decide how it should be dealt with. 2. If it can be dealt with by staff, the Accessibility Coordinator will forward the matter to the department who can help. 3. If the issue needs to be dealt with by Council, it will be placed on the next Agenda for discussion.
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Support Persons |
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Seguin Township may require a person with a disability to be accompanied by a support person when on the premises, but only if, after consulting with the person with a disability and considering the available evidence, the Township determines that, (a) a support person is necessary to protect the health or safety of the person with a disability or the health or safety of others on the premises; and (b) there is no other reasonable way to protect the health or safety of the person with a disability and the health or safety of others on the premises. |
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Service animals are welcome in all Township facilities unless excluded by law from the premises. If a service animal is excluded by law from the premises, the Township shall ensure that other measures are available to enable a person with a disability to obtain, use or benefit from the Seguin's goods, services or facilities. You may be asked by staff to provide documentation from a regulated health professional to confirm that the animal is a service animal. |
| Service Interruptions |
| For ongoing updates about our facilities, including interruptions to service or road closures, please subscribe to our News and Notices page. |
| Website Accessibility |
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Our website is designed with accessibility and user-friendly features in mind for easy access to information. |
Accessibility Plan
The Seguin Township Multi-Year Accessibility Plan is in place to identify and remove barriers, while preventing new barriers. The plan is reviewed annually and accomplishments achieved are noted in a report each year. The Accessibility Plan is available in other formats by requests. Please contact the Township at (705) 732-4300 ext 262 or email dobrien@seguin.ca.
Seguin Township will update and review the Multi-Year Accessibility Plan in consultation with persons with disabilities.
Seguin Township Multi-Year Accessibility Plan
Annual Status Reports
Township Policies
Seguin Township Accessibility Policy
Other Resources
Currently there are two accessibility legislations in Ontario. The Accessibility for Ontarians with Disability Act, 2005 (AODA) and the Ontarians with Disability Act, 2001 (ODA). Both legislations aim to improve accessibility for Ontarians by identifying, removing and preventing barriers faced by persons with disabilities. The AODA applies to all public and private sector organizations in Ontario.
The Integrated Accessibility Standards Regulation (IASR) also known as Ontario Regulation 191/11 which is an amendment to the AODA creates a shift from preparing annual accessibility plans to the creation of a Multi-Year Accessibility Plan.
For more information about the province's accessibility legislation and these standards, please visit the website links below.
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