Vaccine Certificate Questions? Call the Health Unit

Posted on Thursday September 23, 2021

Vaccine Certificate Questions? Call the Health Unit

Effective September 22, 2021, Ontario has implemented a COVID-19 Vaccine Certificate program for many non-essential businesses. Individuals can access their certificate online by going to, or by visiting the Health Unit’s website. Individuals who require assistance downloading or printing their vaccine certificate, also referred to as a vaccine receipt, can call the Health Unit’s call centre at 1-844-478-1400. We ask that you do not walk-in without calling to have your receipt printed, as front reception cannot accommodate the request due to work capacity. Businesses requiring proof of vaccination include:
•Indoor areas of restaurants, bars, and other food and drink establishments without dance facilities.

•Indoor and outdoor areas of food or drink establishments with dance facilities, including nightclubs,restoclubs, and other similar establishments.

•Indoor areas of meeting and event spaces with limited exceptions.

•Indoor areas of facilities used for sports and recreational fitness activities, including waterparks, andpersonal physical fitness training with limited exemptions;Includes gyms, fitness/sporting/recreational facilities, pools, leagues, sporting events,waterparks, and indoor areas of facilities where spectators watch events.

•Indoor areas of casinos, bingo halls, and other gaming establishments.

•Indoor areas of concert venues, theatres, and cinemas.

•Indoor areas of bathhouses, sex clubs and strip clubs.

•Indoor areas of horse racing tracks, car racing tracks and other similar venues.

•Indoor areas where commercial film and TV productions take place with studio audiences.

Although some of the receipts do have watermarks, watermark is not required. Businesses must verify if the receipt is either:

•An Ontario receipt issued at the time of vaccination or downloaded after.

•A receipt signed by an Indigenous Health Provider OR

•A receipt from another jurisdiction that shows the holder is fully vaccinated against COVID-19.

For more information on the COVID-19 Vaccine Certificate program visit

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